Terms of Use

1. Introduction and Acceptance

MomNotes is a mobile application that allows a parent to record and preserve memories about their children — written notes, photographs, videos, milestones, growth records and letters intended to be opened at a future date — and to order printed books and keepsakes made from that content.

These Terms of Use ("Terms") are entered into between you and Promptify Corp ("MomNotes", "we", "us" or "our"). By creating an account, purchasing a subscription, or otherwise using the MomNotes application or website (together, the "Service"), you confirm that you have read, understood and agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Service.

These Terms incorporate our Privacy Policy by reference. Together they constitute the entire agreement between you and us regarding the Service.

2. Eligibility and Registration

You must be at least 18 years of age to create a MomNotes account. The Service is intended for adults recording memories about their own children or children for whom they hold parental responsibility. By creating an account you represent that you meet this requirement.

Accounts are created using Sign in with Apple or Google. You are responsible for maintaining the security of the third-party account you sign in with, and for all activity that occurs under your MomNotes account. You must notify us promptly if you believe your account has been accessed without your authorisation.

MomNotes accounts are personal to a single adult account holder. Accounts may not be shared, sold, transferred or made available to any other person.

You agree that the information you provide when registering is accurate, and that you will keep it up to date.

3. Subscriptions, Billing and Renewal

MomNotes is a paid subscription service. There is no free tier. Access to the Service requires an active subscription, a redeemed gift subscription, or an active free trial.

Subscriptions are offered on a monthly or annual basis and are purchased as in-app purchases through the Apple App Store. Payment is charged to your Apple ID account at confirmation of purchase.

3.1 Automatic renewal

Subscriptions renew automatically at the end of each billing period unless cancelled at least 24 hours before the end of the current period. Your Apple ID account is charged for renewal within 24 hours prior to the end of the current period, at the then-current price for your plan.

3.2 Managing and cancelling

You may change plans or cancel at any time from Profile → Your subscription within the app, or through your Apple ID subscription settings. Cancellation stops future charges. Your subscription remains active until the end of the period you have already paid for, and no partial refund is issued for the remainder of that period.

3.3 Price changes

We may change subscription prices. Any change applies only to billing periods beginning after we have given you notice, and where required we will obtain your consent before the new price takes effect. If you do not accept a price change, you may cancel before it applies.

3.4 Annual plan printing credit

The annual plan includes a one-time printing credit of US$19.99 toward a single printed book order. The credit is applied automatically at checkout, is applied only when a credited order is successfully paid, may be used once per account, has no cash value, is not transferable, and is not refundable or exchangeable.

4. Free Trials and Promotional Offers

We may offer a free trial or other promotional pricing. Unless stated otherwise at the point of purchase, a free trial converts automatically into a paid subscription at the end of the trial period, and your Apple ID account is charged at the then-current price.

To avoid being charged, you must cancel at least 24 hours before the trial ends. Free trials are limited to one per user, are not available to users who have previously subscribed, and may be withdrawn or modified at any time.

Any unused portion of a free trial is forfeited when you purchase a subscription.

5. Gift Subscriptions

MomNotes may be purchased as a gift. A gift is a one-time in-app purchase that generates a redemption code, which we deliver by email to the recipient you specify, or which you may pass on yourself.

• A redeemed annual gift grants access for twelve calendar months from the date of redemption.
• Each code may be redeemed once only and cannot be reused, exchanged or redeemed for cash.
• Purchasing a gift does not grant the purchaser access to the Service. If you wish to use MomNotes yourself, you need your own subscription.
• Gift access does not renew automatically. When it expires, the recipient may purchase a subscription to continue.
• You are responsible for providing an accurate recipient email address. We are not responsible for a code delivered to an address you entered incorrectly, though the code is also shown to you at the time of purchase.

Gift purchases are final and non-refundable once the code has been redeemed. Before redemption, refunds are handled by Apple under App Store policy (see Section 7).

6. Printed Books and Keepsakes

MomNotes allows you to order physical products — photobooks, posters, cards, apparel, mugs and phone cases — printed with content you select. These are produced and shipped by a third-party print-on-demand provider.

6.1 Made to order

Every printed product is manufactured to your specification and personalised with your own content. Nothing is held in stock. This has consequences for cancellation and returns, set out in Section 7.

6.2 Pricing, shipping and taxes

Prices are shown in the app before you confirm an order and are calculated at the time of purchase. Photobook pricing depends on binding, trim size and page count. Shipping is quoted at checkout based on your delivery address and the items ordered; where a live quote is unavailable a flat estimate is applied. Prices exclude any duties or import taxes, which are your responsibility.

All prices are in US dollars unless stated otherwise. Server-calculated prices govern; prices displayed in the app are for information and are re-verified before payment is taken.

6.3 Your responsibility for the content you print

You are solely responsible for the content you place in a printed product, including its accuracy, spelling, image quality, layout and cropping. We reproduce what you submit. Low resolution images may print poorly, and we do not proof or correct your content before printing.

6.4 Production and delivery

Production and delivery estimates are indicative only and are not guaranteed. Delivery dates may be affected by the print provider, carriers, customs and events outside our control. Risk of loss passes to you on delivery to the carrier's stated destination.

7. Cancellations, Returns and Refunds

7.1 Subscriptions and in-app purchases

All subscriptions, gifts and other in-app purchases are processed by Apple. Refunds for these purchases are handled by Apple under App Store policy, not by us. Requests should be submitted through Apple's support channels. We have no ability to issue, expedite or override an App Store refund decision.

7.2 Printed orders — cancellation

You may request cancellation of a printed order from within the app. If the order has not yet been submitted to the print provider, it will be cancelled and refunded in full. Once an order has been submitted for production, we will pass a cancellation request to the provider on a best-effort basis only, and cancellation cannot be guaranteed.

7.3 Printed orders — returns

Because every printed product is personalised and made to your order, it is not returnable and the statutory right of withdrawal that applies to many consumer purchases does not apply. This reflects the exemption for goods made to a consumer's specification or clearly personalised under applicable consumer law.

7.4 Damaged, defective or incorrect items

This does not affect your rights where an item arrives damaged, defective, or materially different from what you ordered. Contact us within 30 days of delivery, with photographs of the item and its packaging, and we will arrange a reprint or a refund at our discretion. Your statutory rights as a consumer are unaffected by these Terms.

8. Your Content and Ownership

You retain all ownership of the content you create in MomNotes — your notes, letters, photographs, videos, growth records and details about your family. We claim no ownership of it.

You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, reproduce, transmit and display your content solely to the extent necessary to operate the Service for you: storing it, synchronising it to your devices, transcribing and formatting audio you dictate, generating previews, and producing any printed product you order. This licence exists only to run the Service and ends when you delete the content or your account.

We do not sell your content, display it to other users, publish it, or use it for advertising. We do not use your content to train artificial intelligence models.

You represent and warrant that you own or have the necessary rights to the content you upload, and that it does not infringe the rights of any third party. Where your content includes images of other people, you are responsible for having any consent required.

9. Licence to Use the Service

Subject to your compliance with these Terms and to an active subscription, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to install and use the MomNotes application on devices you own or control, for your own personal, non-commercial use.

This licence does not permit you to, and you agree not to:

• Copy, modify, adapt, translate, or create derivative works of the Service.
• Reverse engineer, decompile or disassemble any part of the Service, except to the extent such restriction is prohibited by law.
• Rent, lease, lend, sell, sublicense or otherwise commercially exploit the Service.
• Remove, obscure or alter any proprietary notice.
• Use any automated system to access the Service, or to scrape, harvest or extract data from it.
• Circumvent, disable or interfere with any security, authentication, rate-limiting or access-control feature.

All rights not expressly granted are reserved.

10. Acceptable Use and Prohibited Conduct

MomNotes is a private, single-user journal. It has no social features, no public profiles and no sharing between users. Nevertheless, you agree not to use the Service to:

• Store, transmit or print content that is unlawful, or that depicts the abuse or sexual exploitation of any person, particularly a minor.
• Store or print content that infringes the intellectual property, privacy or publicity rights of any other person.
• Impersonate any person, or misrepresent your relationship to a child whose information you record.
• Transmit malware, or attempt to gain unauthorised access to the Service, other accounts, or our infrastructure.
• Probe, scan, overload, disrupt or otherwise interfere with the Service or its supporting systems.
• Use the Service in violation of any applicable law or regulation, including export controls and sanctions.

The Service applies fair-use limits to media uploads to prevent abuse. These limits sit far above ordinary use and are not a published quota. We may adjust them as necessary to protect the Service.

We reserve the right to report to law enforcement any content or conduct we reasonably believe to involve the abuse or exploitation of a child.

11. AI-Assisted Features

MomNotes uses automated processing to transcribe audio you dictate and to format the resulting text into a readable note with a suggested title. These features are provided for convenience.

Automated transcription and formatting may be inaccurate, incomplete, or may misinterpret what was said. The raw transcript remains available to you, and every note remains fully editable. You are responsible for reviewing and correcting any note before relying on it or committing it to print. We make no warranty as to the accuracy of any automated output.

Details of how this content is processed, and by which providers, are set out in our Privacy Policy.

12. Sealed Letters

MomNotes allows you to write a letter and assign it a future reveal date. This is a presentation feature of the application: the letter is displayed as sealed until the date you set, at which point the app presents it as opened and may notify you.

You should understand that:

• A sealed letter is not encrypted against us and is not held in escrow. It is stored like any other content in your account, and it remains readable by you at any time.
• A sealed letter is not a legal instrument. It is not a will, trust, deed, contract or testamentary document, and it creates no legal obligation on anyone. If you wish to make provision for your children that has legal effect, obtain professional advice.
• We do not guarantee that any letter will be delivered at a future date. Delivery depends on your account remaining active, on the Service continuing to operate, and on notification settings and device availability at that time. See Section 14.

Because letters may be intended to matter many years from now, we strongly recommend you keep your own copy of anything irreplaceable.

13. Growth Records Are Not Medical Advice

MomNotes allows you to record a child's height and weight and to view those entries over time. This is a record-keeping feature only.

MomNotes is not a medical device and does not provide medical advice, diagnosis or treatment. Nothing in the Service should be interpreted as an assessment of a child's health, growth or development. Always consult a qualified healthcare professional with any question regarding a child's health, and never disregard or delay professional advice because of something recorded in or displayed by MomNotes.

14. Service Availability; Not a Backup Service

We work to keep the Service available and reliable, but we do not warrant uninterrupted or error-free operation. The Service may be unavailable during maintenance, or as a result of failures in infrastructure or third-party providers on which it depends.

MomNotes is not a backup service and must not be relied upon as the only copy of anything irreplaceable. While we store your content redundantly and encrypt it in transit and at rest, you are responsible for retaining your own copies of original photographs, videos and recordings that matter to you.

We may modify, suspend or discontinue any part of the Service. If we discontinue the Service in its entirety, we will give reasonable advance notice and a reasonable opportunity to export your content.

15. Suspension and Termination

You may stop using the Service at any time, and may delete your account and its contents from Profile → Account. Deletion is permanent and is described in our Privacy Policy. Deleting your account does not automatically cancel an App Store subscription — you must also cancel through your Apple ID settings to stop further billing.

We may suspend or terminate your access if you materially breach these Terms, if we are required to do so by law, or if your use presents a security or legal risk to us or to others. Where circumstances reasonably permit, we will give notice and an opportunity to remedy the breach.

On termination, the licences granted in these Terms end. Sections that by their nature should survive — including Sections 8, 16, 17, 18, 23, 24, 25, 26 and 27 — survive termination.

16. Intellectual Property

The Service, including the MomNotes application, website, name, logo, designs, templates, book layouts, illustrations, text and software, is owned by Promptify Corp or its licensors and is protected by copyright, trade mark and other intellectual property laws.

These Terms grant you no right to use our name, logo or branding without our prior written permission. Nothing in these Terms transfers any intellectual property right in the Service to you.

Your ownership of your own content is addressed in Section 8 and is unaffected by this section.

17. Apple App Store Terms

The following applies where you obtained the MomNotes application from the Apple App Store, and Apple's requirements for third-party applications apply:

• These Terms are concluded between you and Promptify Corp only, and not with Apple. Apple is not responsible for the application or its content.
• Your licence to use the application is limited to use on Apple-branded devices you own or control, as permitted by the App Store Terms of Service.
• Apple has no obligation to furnish any maintenance or support in respect of the application.
• In the event the application fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever.
• Apple is not responsible for addressing any claim by you or a third party relating to the application, including product liability, regulatory non-compliance, or consumer protection claims.
• Apple is not responsible for the investigation, defence, settlement or discharge of any third-party claim that the application infringes intellectual property rights.
• You represent that you are not located in a country subject to a US Government embargo or designated as a terrorist-supporting country, and that you are not on any US Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and, upon your acceptance, will have the right to enforce them against you.

18. Third-Party Services

The Service depends on third parties for authentication, payment, storage, automated processing, printing, delivery, email and notifications. Those services are provided under their own terms, and we are not responsible for their acts or omissions beyond our own obligations to you.

The Service and this website may contain links to third-party sites. We do not control and are not responsible for their content, products or practices, and a link does not imply endorsement.

19. Privacy

Our collection and use of personal data is governed by our Privacy Policy, which forms part of these Terms. By using the Service you acknowledge that you have read it.

20. Feedback

If you send us suggestions or feedback about the Service, you grant us an unrestricted, perpetual, royalty-free right to use it without obligation or compensation to you. This does not apply to your personal content, which remains yours under Section 8.

21. Force Majeure

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including acts of God, natural disaster, war, terrorism, civil unrest, epidemic, labour dispute, failure of utilities or telecommunications, failure of a third-party provider, cyber attack, or governmental action. Where such an event continues for more than 60 days, either party may terminate this agreement on written notice.

22. Disclaimers

To the maximum extent permitted by law, the Service is provided "as is" and "as available", without warranty of any kind, whether express, implied or statutory. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will meet your requirements, that it will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that any automated output will be accurate.

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the above exclusions apply only to the extent permitted, and you may have additional rights. Nothing in these Terms excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded.

23. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, goodwill, or data, arising out of or relating to the Service, whether based in contract, tort, negligence, strict liability or otherwise, even if advised of the possibility of such damages.

Our total aggregate liability for all claims arising out of or relating to the Service is limited to the greater of (a) the total amount you paid us in the twelve months preceding the event giving rise to the claim, or (b) one hundred US dollars (US$100).

This limitation applies in particular to any claim arising from loss, corruption or non-delivery of content, including any sealed letter. You acknowledge that the Service is not a backup service (Section 14) and that these limitations reflect a reasonable allocation of risk given the subscription price.

Some jurisdictions do not allow the limitation of certain damages. In those jurisdictions our liability is limited to the fullest extent permitted by law, and your statutory rights as a consumer are unaffected.

24. Indemnification

You agree to indemnify and hold harmless Promptify Corp, its officers, directors, employees and agents from any claim, liability, damage, loss or expense, including reasonable legal fees, arising out of or connected with:

• Your use of the Service, or your breach of these Terms.
• Content you upload, print or order, including any claim that it infringes a third party's rights or was uploaded without a necessary consent.
• Your violation of any applicable law or the rights of any third party.

We will notify you of any such claim and may, at our own expense, assume its exclusive defence, in which case you agree to cooperate.

25. Dispute Resolution

Informal resolution first. If you have a dispute with us, please contact us through our contact form before commencing any formal proceeding. Most matters are resolved quickly this way. We will attempt in good faith to resolve the dispute within 60 days of receiving your notice.

If the dispute is not resolved informally, it will be settled by binding individual arbitration administered under the rules of a recognised arbitration provider, seated in Wilmington, Delaware, United States, rather than in court, except that either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property rights.

Nothing in this section deprives a consumer of the right to bring proceedings in the courts of their country of residence, or of the protection of mandatory consumer law where such rights cannot be waived.

26. Class Action Waiver

To the extent permitted by law, you and we each agree that any dispute will be brought in an individual capacity only, and not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any representative proceeding.

If this waiver is found unenforceable in respect of a particular claim, that claim shall be severed from the arbitration and brought in court, while all other claims remain in arbitration. This waiver does not apply where it is prohibited by mandatory law, including for consumers in certain jurisdictions.

27. Governing Law

These Terms and any dispute arising out of them are governed by the laws of the State of Delaware, United States, without regard to its conflict of law rules. The courts of the state and federal courts located in Wilmington, Delaware, United States have jurisdiction, subject to Section 25.

If you are a consumer resident in the European Economic Area or the United Kingdom, this choice of law does not deprive you of the protection of mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of that country.

28. Changes to These Terms

We may update these Terms as the Service develops or as law requires. The date at the top of this page shows when they were last revised.

Where a change is material, we will give notice in the app before it takes effect. Your continued use of the Service after the effective date constitutes acceptance. If you do not accept a change, you must stop using the Service and may cancel your subscription.

29. General Provisions

29.1 Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions remain in full force.

29.2 Waiver

Our failure to enforce any right or provision is not a waiver of it. A waiver is effective only if given in writing by us.

29.3 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign them in connection with a merger, acquisition or sale of assets, on notice to you.

29.4 Entire agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and us regarding the Service, and supersede all prior agreements and understandings.

29.5 Headings

Headings are for convenience only and do not affect the interpretation of these Terms.

29.6 Language

These Terms are drawn up in English. Any translation is provided for convenience only; the English text governs.

30. Contact Us

Questions about these Terms, or about anything else, can be sent to us here:

We aim to respond to all enquiries within 48 hours on business days.